D · 08 Business Operations & Consulting
Every lead called back, while they're still interested.
The problem
Many businesses spend money on ads and then lose the lead on the phone. Calls come in while the team is busy, call-backs happen the next day, and nobody writes down what the customer said. A lead that waits a day often books with someone else.
What's included
- Calling new leads back quickly, during agreed hours
- Asking the qualifying questions you choose: date, budget, location, requirements
- Booking site visits, tastings, meetings or appointments
- Follow-up calls for leads that didn't answer or need time
- Answering common customer questions by phone or WhatsApp
- Daily or weekly reports on calls, outcomes and lead quality
How the engagement works
- We learn your services, prices and the questions customers usually ask
- Call scripts and a lead sheet agreed with you
- A trial period, with call reviews
- Ongoing calling with regular reports
Deliverables
- Call scripts
- Lead tracking sheet or CRM updates
- Appointment bookings
- Call reports
What we'll need from you
- Information about your services, packages and pricing
- Rules on what the team can and can't promise
- Your availability for appointments or site visits
How we measure success
- How quickly new leads are called back
- How many leads are reached, qualified and booked
- Notes on why leads didn't convert, so marketing can improve